Dr. Sarah Penney | Naturopathic Dr, In Hamilton ("we," "our," "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with Canadian and Ontario privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing or using our website and services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

 

1. Information We Collect

We collect personal information directly from you when you interact with our website, book an appointment, or otherwise contact us. The types of personal information we may collect include:

• Name

• Email address

• Phone number

We do not collect any sensitive personal information such as financial data or health records through this website.

 

2. How We Use Your Information

We use your personal information for the following purposes:

• To communicate with you: We may use your contact details to respond to inquiries, confirm appointments, send updates related to your consultation, and provide customer support.

• Appointment management: Your information is used to facilitate appointment scheduling and reminders through our third-party platform, Jane App.

• To improve our services: We may use feedback or information provided by you to enhance the quality of our services.

• To comply with legal obligations: We may use or disclose your personal information to comply with applicable laws and regulations.

 

3. Third-Party Services

We do not share, sell, or trade your personal information with third parties for marketing purposes. However, appointment booking is facilitated through the third-party service provider, Jane App, which operates independently from us. When you use Jane App to book an appointment, your information will be subject to their terms and privacy practices.

 

4. How We Store Your Information

The personal information we collect is stored securely and is only accessible to Dr. Sarah Penney and authorized staff. We use your personal information solely for the purposes described in this Privacy Policy, and your data is stored on Dr. Penney's personal email for contacting you about appointments and services.

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or email is completely secure, and we cannot guarantee the absolute security of the information you provide.

 

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Once your personal information is no longer needed, it will be securely deleted or anonymized.

 

6. Your Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You can request that we correct any inaccuracies in your personal information.

• Withdrawal of Consent: You may withdraw your consent for us to use your personal information at any time, subject to legal restrictions.

• Deletion: In certain cases, you have the right to request that we delete your personal information.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

 

7. Cookies and Tracking Technologies

We do not use cookies or similar tracking technologies on our website.

 

8. Children's Privacy

Our services are not specifically designed for children under 18 years of age, and we do not knowingly collect personal information from children without the consent of a parent or guardian. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information.

 

9. Third-Party Links

Our website may contain links to third-party websites, including the appointment booking service, Jane App. We are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.

 

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the "Effective Date" reflecting the date of the most recent update. Your continued use of the website after such changes constitutes your acceptance of the new Privacy Policy.

 

11. Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of Ontario, Canada, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located within Ontario for the resolution of any disputes related to your privacy rights.

 

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Tel: (905) 389-3395

• Email: Sarah.PenneyND@gmail.com

• Address: 865 Upper James St., Unit #3, Hamilton, ON